Chosen Designs offers shipping on all orders. Orders will take 24 - 48 hours to process and ship. We operate Monday through Saturday, with the exception of holidays. All orders are shipped from our location in Scarborough, through Canada Postage, business expedited. 

Once your order has been shipped, you will receive a confirmation e-mail with tracking information so you can monitor your package in transit. Please allow 3 -14 business days for shipped orders to be delivered.


Lost or Stolen Packages

If a package is recorded as delivered to your address, but you have not received it, please contact us at info.chosendesigns@gmail.com within 2 weeks of placing your order. Once you've reported your package as lost, our customer service team will reach out to Canada Post to open an investigation for your package.

We will work closely with Canada Post as they undergo their investigations and resolve accordingly once the investigations have been finalized.

Chosen Designs is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.


Returns & Exchange

Chosen Designs allows returns within 7 days prior to receiving your item. You must send an email to info.chosendesigns@gmail.com. Please notify us from the date of which it has been received, that you want to return, or exchange an item, due to size or quality. 

Ship items back to: 6 Higgins Place, Scarborough, ON. M1B 2T4, Chosen Designs.

Please remember the cost of shipping return item(s) is always the customers responsibility.

We would gladly offer any exchange or store credit (shipped or in person), within 3 days from the date of which it was received. 

Item(s) must be unwashed, unworn with the tags attached, and in its original condition. All sale items are FINAL SALE.


Damaged Items

Damaged items must be reported 24 hours prior to received. 

You must send a photo of the damaged item to info.chosendesigns@gmail.com along with a brief explanation of what's damaged or defected.

We will work accordingly to resolve the problem and provide you with a solution.

Note** Without no photo of evidence, there will be no exchange of damaged or defected goods.



There are no refunds and no refund policy.